Uthana AI Inc.
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Product

An AI receptionist with the workflow discipline of a real front desk.

Uthana AI Inc. is built around the tasks that decide whether an inbound call becomes revenue: answer quickly, understand the request, check the right rules, book valid times, and escalate carefully.

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Live booking example

Caller

I need a first-time facial appointment after work on Thursday.

Uthana

I can help with that. Is this for a classic facial, acne treatment, or a consultation first?

Caller

Consultation first. I can do anything after 5.

Uthana

Thursday at 5:30 PM is open with Lena. I will send a confirmation and intake questions.

check_availability(service=consultation, date=Thursday) book_appointment(staff=Lena, time=5:30 PM) send_confirmation(channel=SMS)

Capabilities

Everything needed between the ring and the staff summary.

Call handling

Answers with your greeting, listens through interruptions, captures the caller's goal, and keeps the conversation natural without forcing phone-tree menus.

  • Custom greeting and tone
  • Business hours and after-hours rules
  • Caller name, phone, email, and reason captured

Booking engine

Checks live availability before confirming a time, then writes valid appointments into your calendar or booking system.

  • Service duration and staff matching
  • Buffer and blackout windows
  • Booking, cancellation, and rescheduling flows

Business knowledge

Uses the details callers ask for most often: services, preparation, pricing ranges, location, policy, and intake questions.

  • Website import and guided setup
  • FAQ answers with scoped boundaries
  • Rules by service, location, or staff member

Escalation

Transfers or alerts a human when a caller is urgent, sensitive, outside approved scope, or should not be handled by AI.

  • Urgent call keywords
  • VIP and returning customer rules
  • Callback capture when staff are unavailable

Follow-up

Sends confirmations, reminders, preparation notes, reschedule links, and staff summaries so nobody has to reconstruct the call later.

  • SMS and email confirmations
  • No-show reduction reminders
  • Owner alerts for exceptions

Activity dashboard

Shows what happened on each call, whether it was booked, answered, routed, or needs follow-up.

  • Recent call outcomes
  • Caller details and next action
  • Transcript controls when enabled

Controls

The agent does not guess its way into your schedule.

A phone agent is only useful when it respects the same constraints your staff follow. Uthana uses explicit scheduling rules and approved response boundaries before taking action.

  • Checks live calendar availability before offering times.
  • Reads back only valid options that match service duration and staff rules.
  • Routes medical, legal, emergency, or billing-sensitive questions according to your policy.
  • Sends staff a summary with caller need, outcome, and next action.
  • Lets businesses disable recording or transcript retention when needed.

Launch readiness

What must be true before Uthana answers customers.

The first launch is scoped around one reliable call path. The AI should not go live until the required business rules and fallback paths are written down.

Approved answers

Services, hours, pricing guidance, policies, and preparation notes are reviewed before the agent uses them with callers.

Scheduling authority

Uthana knows which calendars it can write to, which appointment types are safe, and which staff rules override normal booking.

Human fallback

Urgent, sensitive, account-specific, or out-of-scope questions have a transfer, callback, or owner-alert path.