How Uthana AI Inc. handles information.

Information we collect

We collect information that people provide directly, including names, email addresses, phone numbers, business names, websites, business type, booking system details, support messages, and demo request details.

When a customer uses Uthana services, call workflows may involve caller names, phone numbers, appointment requests, service preferences, notes needed for booking, call summaries, and calendar event details.

How we use information

• Respond to demo, sales, support, partnership, and privacy requests.
• Configure AI call answering, business FAQs, booking rules, reminders, and escalation paths.
• Create and update appointments, send confirmations, and notify staff about call outcomes.
• Improve service reliability, troubleshoot errors, prevent abuse, and maintain security.
• Meet legal, tax, accounting, dispute, and compliance obligations that apply to our business.

AI processing

Uthana services use artificial intelligence and related infrastructure to understand caller requests, generate responses, summarize calls, and take approved scheduling actions. Inputs and outputs may be processed by AI service providers and communications providers so the service can operate.

Customers are responsible for configuring the approved business knowledge, escalation rules, and data retention preferences that fit their industry and callers.

Sharing information

We share information with service providers that help us operate the website, communications, AI processing, hosting, scheduling integrations, payments, analytics, customer support, and security. We may also share information when required by law, to protect rights and safety, or as part of a merger, financing, acquisition, or sale of assets.

Retention and deletion

We keep information for as long as needed to provide services, maintain records, resolve disputes, enforce agreements, and comply with legal obligations. Customers can request deletion or account review by contacting support@uthanaai.com.

Security

We use administrative, technical, and organizational safeguards designed to protect information handled by the service. No online system can be guaranteed to be perfectly secure, so customers should configure call recording, transcripts, staff access, and retention settings according to their risk tolerance.

Your choices

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of certain personal information. You may also ask us to stop certain communications. Contact support@uthanaai.com to make a request.

Contact

Questions about privacy, security, or data requests can be sent to support@uthanaai.com.